Refund Policy

At Happy Tail Co, we want you and your pets to be happy with every purchase. If you’re not completely satisfied, we’re here to help with a smooth refund or exchange process.

1. Returns

  • We accept returns within 14 - 30 days of purchase.

  • Items must be unused, in the same condition as received, and in their original packaging.

  • To complete your return, we require a receipt or proof of purchase.

2. Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (pet food, treats).

  • Personal care items (shampoos, grooming products).

  • Gift cards or downloadable products.

  • Sale/clearance items (if marked as final sale).

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

4. Exchanges

  • We replace items only if they are defective or damaged.

  • If you need to exchange an item for the same product, please contact us at [your email address].

5. Shipping Returns

  • You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping may be deducted from your refund (if applicable).

6. Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account again.

  • Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at